Important Booking Note: The guidelines outlined below provide standard policies for bookings, cancellations, and refund requests across our services. These terms are subject to change and may be supplemented by individual client or corporate agreements. If you have questions regarding specific booking terms, emergency cancellations, or refund eligibility, please contact us prior to scheduling.

Refund & Cancellation Policy

Effective Date: July 20, 2026

We strive to provide exceptional service, high-quality instruction, and impactful wellness experiences. We understand that plans can change, and we aim to make our policy as clear and fair as possible.

1. Personal Training & Private Sessions

Cancellation Notice: We require at least 24 hours' advance notice to cancel or reschedule a scheduled session without penalty.
Late Cancellations & No-Shows: Cancellations made with less than 24 hours' notice, or sessions missed without notice, may be charged in full or deducted from your active session package.
Session Packages: Unused training or massage package sessions are non-refundable after purchase, but may be transferred to another person upon approval. Unused sessions expire 12 months from the date of purchase.

2. Group Classes & Special Workshops

Cancellations: Full refunds are offered for cancellations made at least 48 hours prior to the scheduled class or event.
Late Cancellations: Cancellations made within 48 hours of the event start time are non-refundable, though credit toward a future class may be offered at our discretion.

3. Corporate Events & On-Site Chair Massage

Deposits & Cancellations: Corporate and event bookings require a cancellation notice of at least 7 business days for a full refund of any deposit paid.
Cancellations made within 7 business days of the scheduled event may forfeit the deposit or be subject to a partial fee to cover scheduling and preparation costs.

4. Digital Products & Downloads

Due to the immediate access provided upon purchase, all digital books, downloadable guides, or online course sales are final and non-refundable.

5. Refunds Process

Once an eligible refund is approved, it will be processed using your original payment method within 5–10 business days, depending on your financial institution.

6. Contact Us

If you have any questions about this Refund Policy or need to request a cancellation, please reach out to us:

Phone: (757) 285-1009
Email: plagmannra@gmail.com